Prospect Hall Review
Prospect Hall are a modern casino brand and perfect for anyone looking for a casino only site without the distraction of sports and a ton of other products. The brand, part of the Betable group, provide a range of mainstream software (NetEnt, Playtech, Play N'Go and more) along with around 15 of their own in house titles. There are over 300 good games that suit all player types. A slot lovers casino certainly, although there are still enough table games to cover what most people want.
Good range of banking options, decent limits and honest clear terms. More of a professional looking casino rather than vibrant and flashy. Reliable regular customer reload deposit exclusives.
- 100% First Deposit Bonus + 50 Starburst Spins – 30x (D+B) rollover bonus, 40x spins, within 30 days.
- 50% up to £100 Second Deposit – Same rollover terms.
- Third Deposit Matched up to £100 + 50 Spins – Three tiered introductory off.
Welcome Bonus – £300 Bonus & 100 Spins
The welcome offer from Prospect Hall Casino gives new players the option of receiving a bonus and free spins on their first three deposits.
It is your choice how many of the bonuses you take, you may wish to just take the first offer or you could decide to take all three. This is how the introductory deal works:
- First Deposit - Matched bonus (100%) on deposits from £10 up to £100 along with 50 free spins on Starburst.
- Second Deposit - 50% bonus on deposits from £10 up to £200. To claim maximum bonus of £100 you will need to deposit £200.
- Third Deposit - Same as first offer, 100% up to £100 and 50 further free spins
All three welcome offers come with the same terms, which makes things nice and easy to remember. All bonuses and spins are valid for 30 days giving you time to enjoy them.
Deposit bonuses come with a 30x (deposit+bonus amount) rollover. Fortunately the game percentage contribution to the WR is very clear, 100% most slots, 20% special slots and 5% table games or video poker.
Free spins winnings are returned as bonus funds with a 40x play through requirement.
Software and Games
Prospect Hall have a good balance of game providers giving the casino a wide appeal. The casino features popular titles from big developers such as NetEnt and Playtech while also offering games from more niche sources.
There are around 300 games available at the site with the catalogue updating very regularly. This gives you enough choice without cluttering the place. This is one of those sites where you can go from signing in to playing a game in quite literally ten seconds.
Prospect Hall have some of their own exclusive in-house games too. There are around 15 of these games and they can only be accessed through them. Games can be searched in several ways including direct search, A-Z, by software provider, by minimum stake or by highest return to player. This is a really nice touch and makes the site and titles supremely easy to navigate around. I wish more casinos offered the game search functionality that PH do.
- Ash - 30+ Games.
- NetEnt - 150+ Games.
- Play 'N' Go - 75+ Games.
- Playtech - 25+ Games.
- Exclusive + Other - 15+ Games.
PH Live games are all provided by NetEnt. This means you get a full catalogue of live titles and each game has an easy to use interface, seamless graphics, HD interface and features such as portrait mode.
There is every variation of roulette and blackjack with several tables depending on your stake requirements, in total around 30 live games available.
Promotions For Existing Customers
Promotions and offers for existing customers at Prospect Hall are middle of the road. There are not tens of daily deals to look out for, instead you tend to get one or two good value long term or seasonal offers. This gives you something to build towards giving one big prize, rather than lots of little rewards here and there.
Most offers at PH are personalised. You will be given exclusive bonuses depending how you play, free games and cashback offers. The cash back offers in particular go up to much higher amounts than you see with most other casino sites. Also when they say 'cash back', they means real cash, not promo funds.
Whether you like this model depends on how you like to play. For me I prefer promotions that I don't have to rush into, that reward me based on how I want to play. I therefore like Prospect Hall offers, although I accept they are not everyone.
VIP at Prospect Hall
For VIP players there are few programs as good as the one available here. Prospect Hall make a big deal of their VIP scheme, more so than most sites.
They offer a fantastic range of benefits including all the usual stuff you would expect like dedicated mangers, event hospitality, constant bonuses, enhanced cash back offer and faster banking. The quality here though is just that bit higher, more resources are made available for VIP than with other brands meaning PH provide more benefits more often.
You don't just need to be a high roller to get into the VIP club either. Of course you will be needing to play at least a few hundred every month to get on the radar but there is not set limit to get in. Instead Prospect Hall look at a wider range of factors when deciding to let you in, including the time you spend playing, your own loyalty to then and how many different types of games you play.
Interface and Features
The casino site is very professional with a minimal focused look. Fast to load and amazingly easy to navigate, this site is a pleasure to use compared to some others. Where graphics are used they are high quality and tasteful.
A big asset of the site is the lack of menu options, this actually enhances the ability to get around the site rather than the opposite as you might imagine.
For example, all games are available from the home screen, including live casino, and with the wide range of search options Prospect Hall have it is possible to find what you want in seconds. Unlike other sites they don't havet subdivided sections like 'Games' and 'Vegas', instead every game is where it should be, front and centre.
There are five menu options in the top bar, from which you can go anywhere. The support section is fantastic and everything is spelled out in clear language with no small print. I would honestly give this casino a close to perfect score on the quality of their website.
Given the simple style of the desktop site it is possible to scale this to any size screen device. Prospect Hall have some highly acclaimed mobile apps, although if you don't want the app the mobile site works perfectly too.
As with the full screen version the mobile site and app give you everything from the home screen. There is no searching or endless scrolling or searching, this is just a well-designed interface and absolutely what you need when on the move.
The browse function for the mobile version is a great addition too, given a further added search function that lends itself to mobile. There is a lot of thought by Prospect Hall in how they deliver a user experience.
The design of the site and app also means it is quick to load and doesn't require as much memory as other similar casinos.
Banking and Payment Methods
Banking is an area where Prospect Hall could make some improvements being honest. They don't have the widest range of options and there are some terms on payout and withdrawal limits that irk me.
Minimum deposit amount across the board is £10. The casino accepts debit and credit cards, PayPal, Skrill and Neteller. Hardly the biggest range of banking options but covering all of the main ones at least.
Wire transfers are available by arrangement.
These methods are fee free. There is no stated maximum deposit limit either, although it is common when making large deposits that you may need to make multiple transactions.
Every deposit method is also available for withdrawal with a £10 lower limit and no stated maximum, although large withdrawals will likely be reviewed first. If you win more than £100k they may also pay you out in instalments as low as 10% each month. You must use the same method to withdraw funds as you use to deposit.
Withdrawals take an average 1-3 days back to card and are instant to eWallets once approved. The issue is they take around 48 hours to approve a transaction, longer if you have added security. The real times are therefore 2-5 days to card and 2 days to a PayPal, Skrill and Neteller.
Prospect Hall have a payout limit policy, it is higher than most people would ever worry about but still not a good thing by any means.
There is an annual cap in place on winnings of £1,000,000. If you were lucky enough to win more than this your extra winnings are not cancelled but they will be withheld until the following year. This is rolling too, say you win £3,000,000 it is going to take you 3 years to get this back.
I'm not sure how this applies to progressive jackpots and I haven't yet got a clear answer from the company yet. Something to bear in mind at least.
About Prospect Hall Casino
The Prospect Hall brand itself was only launched in 2015 however Betable Limited, the holding company behind the casino, has been around since 2008.
The London based company began life as a betting and gaming site before switching tack in 2012 becoming its own gaming-platform. This allowed Betable to create its own games and interfaces, which it then licensed to various partners. They were particularly renowned as great mobile game developers.
In 2015 Betable took all this experience and launched their own casino, Prospect Hall. Already regarded as one of the best-looking casinos online, PH also offers games and features that are unique. By running their own gaming platform the company can create the great looking site and incredible menu structure they have without needing third parties to align.
There is a genuine feeling with this brand that they create everything with the player in mind. A brilliant casino to play at.
Customer care is a mixed bag. On one hand the support section of the site is excellent with detailed but clear FAQ's. The help section is so good it does often answer you question before you need to contact support.
Conversely there is no phone number available, which is a little strange. Live chat and email are available 24/7, although there. If you desperately need to call them chat to them on live chat and ask for someone to phone you.
Self-Exclusion and Responsible Gambling
Prospect Hall, and its holding company Betable Ltd, are fully UK licenced, and have been for a long time. The casino offers deposit limits, self exclusion, time outs and session limit to help control how and when you play.
Responsible gambling is taken very seriously in the UK now and being a primarily UK company, and operating in this market for many years, Betable have a solid reputation on this.
Many advice services also exist (such as Gam Care (http://www.gamcare.org.uk/)) where you can get independent guidance and help with gambling related matters.
Contact and Licence Information
UK Licence Number: 23328
- Name: Prospect Hall
- URL: www.prospecthallcasino.com
- Licenced Name: Betable Ltd
- Phone: Phone Number Not Available
- Address: Betable Limited, Aston House, Cornwall Avenue, LONDON, N3 1LF, United Kingdom.
- Customer Support Opening Hours: 24/7 by Live Chat and Email.