Royal Panda Review
Royal Panda are part of the new breed of online only casinos who believe that good customer service, unique and transparent bonuses and usability are the corner stones of a successful casino site. I must say I couldn't agree with them more. You will notice Royal Panda don't have the biggest welcome package in the world, instead they've focused on giving a smaller bonus that is applicable to most normal casino players and comes with very open, honest and clear terms. This is a theme that carries through the casino in general, with a high value loyalty scheme and genuinely good and different regular deals. For those average players among us who want to spend £10's not £1000's a week there is no better casino site.
- Honest Brand For Normal Players
- No Baffling Terms – Clearly value their customers
- Great Software – Full Microgaming and NetEnt catalogue 9 others.
Software and Games
Royal Panda casino is a true paradise for slots player especially. That's not to say they don't have a fantastic array of table and live casino games, but for anyone looking for a lot of variety and quality from slots there are few that can compete.
The casino runs games from several major software providers including the entire catalogue from the goliaths Microgaming and NetEnt. It's not so common to find casinos that host all games from both of these world class developers together making this a perfect one stop shop. Royal Panda also host games from 1x2 Gaming, Genesis, NextGen, Evolution, Elk, and Rabcat.
This means you've got everything you need from classic 3 and 5-reel slots such as Starburst and Gonzo's Quest right up to the licenced theme titles from Marvel and other top film and TV studios. This also means you get access to the big jackpot titles from NetEnt, such as Mega Fortune, and Microgaming, such as Mega Moolah, all in one place.
If you are a fan of big jackpots then Royal Panda have possibly the best selection around. I did a quick count when writing this page and at the time there were, cumulatively, over £25 million in jackpot prize money on the Royal Panda site.
Royal Panda run live roulette and blackjack (including VIP) casino tables in house themselves from a very professional studio set up. On top of this there are further live games from Evolution gaming, NetEnt and Microgaming platforms. This means you get a lot of live gaming choice with the Royal Panda live casino.
Promotions and Loyalty
Good value, interesting and unique existing customer promotions and loyalty schemes are by far Royal Panda's strongest suit. They have only been around for a few years but they already have one of the highest customer retention scores of any online casino and this is largely down to how well the casino treats its customer base.
Before I get into the individual promos the first thing to point out is RP's terms. Every promotion is fair with clear conditions spelled out in open language, there are no hidden features or limits to try to catch you out, just good honest offers. For example every bonus has a 35x wagering requirement in 90 days, so you don't need to worry about checking the terms of each offer with a fine toothcomb, you can read the major terms once and be safe in the knowledge that you won't lose out.
Royal Panda run a ton of seasonal and one-off promotions that we won't cover here, but suffice to say there are at least a few of these weekly and more around big holidays.
In terms of regular promos Royal Panda run a 21st of the month blackjack club, if you hit blackjack on this day you could win £210 extra. The weekly bamboo bonus means you 50% deposit bonus each week up to £150. There are also free spins, or free matched spins, for new and feature games weekly.
It is however the loyalty club that really stands out at Royal Panda.
Loyal Panda Program
This has to be the easiest to understand and use loyalty points scheme around in online casino, a great club for rewarding all types of players form low to high stakes.
You will receive 1 loyalty point for every £10 staked (some games less, see table below). These can be exchanged in the Royal Panda shop for spins and bonuses but also top level electronics, tech and merchandise. A small selection of what is available from the shop is shown in the screenshot above. You can even get two tickets to Las Vegas or a Rolex watch as one of the options.
Points to do expire an there are no sneaky minimum stake, activity or deposit limits that will invalidate your balance.
Panda VIP Scheme
With a 'Royal' in the name of course RP offer a VIP scheme, which is linked to the loyalty program discussed above. You can see from the table below how the tiers work. As you move up through the levels you will get enhanced Panda points as well as bespoke hospitality and offers.
Interface and Features
Royal Panda are a modern breed of casino born of a time of fast connections and multiple internet enabled devices. This means, unlike some of the older casino sites, they are not shackled by history and this means they have developed a very good looking, fun and ultimately usable site, no matter what type of device you choose to access the casino from.
With games principally provided by NetEnt and Microgaming the casino can offer high graphic games that suits the colourful and vibrant website as a whole. No pages are too crowded, all text is accessible as well as clear and easy to read and there are none of those annoying flashy promos either.
I love this site, it's different to most others and it really makes me want to play games and enjoy them in the process. This may not be a site for everyone, especially if you like minimalist sleek designs, although I doubt it would put you off that much.
Because Royal Panda has been designed from day one for seamless play between any type of device you will find the mobile version of the site is one of the best you will likely have encountered.
There are apps in development although I wonder if you would ever really use them considering how usable the mobile site actually is.
Banking and Payment Methods
This is a seriously easy section to write and a testament to the clarity and openness available at Royal Panda. I've never seen a casino who are so honest with payment and banking methods, I wish all were like this.
All Methods have a £10 minimum deposit with clearly stated maximums that vary depending on method up to £50,000 (for bank transfer). You can make multiple deposits, this is just a single transaction limit.
With Royal Panda you can deposit by debit/credit cards, Skrill, PaySafeCard, Neteller, bank and faster bank transfer as well as tens of other bank, voucher and eWallet methods.
You can use bank cards, bank transfer (including faster bank transfer), Skrill and Neteller to withdraw. All methods have a £10 minimum and £100,000 maximum except debit & credit cards that have a £50k max. This is only within a 24 hour period however.
Processing times are quick although with all tranactions processed within 24 hours of you making a withdrawal request. This means if you use an eWallet quite often you will get your funds on the same day.
Payout are limited at £1,500,000 excluding progressive jackpot games, so you are fairly safe there then!
About Royal Panda
Royal Panda could be classed as a newbie to casino having only launched in 2014 although I think that is unfair branding considering how far they have come and how good they are in just a few short years.
This is a standalone casino company operated by Royal Panda Limited and this is great news for fans of casino as they are not restricted by corporate hierarchies. This allows the company to deliver a very unique experience to players that is certainly different to any other casino site.
Being independent has allowed Royal Panda to make all of their own decisions, such as choosing their own software, an area they have done very well in by selecting two of the best in Microgaming and NetEnt. They are also able to offer bespoke promotions, banking, loyalty and customer care, all areas in which they excel.
I don't love Royal Panda because they are independent rather I love them because they have used that independence to truly stand out from the crowd as a genuinely honest, happy and caring company. Whatever way you play casino online you can't help but be impressed by both the product and service available at this casino.
The company was established in 2013 by a group of entrepreneurs and professionals from the Netherlands who between them boast decades of iGaming experience. Many of these guys worked for years on casino sites and gaming products but became frustrated with the 'same old' ethos of the industry. This lead them to set up a new type of site that allowed them to cherry pick the best aspects of online gaming and bring it all together at Royal Panda.
Royal Panda are based in Malta, the European iGaming powerhouse. They hold a full UK licence but also accept players from tons of other countries.
Due to their short history there is not much more to say about Royal Panda right now except that they are almost certainly likely to succeed where others have failed. Their rise in the space of just a few years has been astonishing and based on their business model of focusing most resources and care onto existent users I can see them growing for many years to come.
The ultimate question for the future will be can Royal Panda resist the temptations to become like the rest of the crowd once they grow really big. They need to stand firm on their independent status and not merge or be bought out and ruined by some massive industry giant. For now however Royal Panda are one of the best casino sites you could possible play with.
Support isn't quite 24/7 right now, 9am – 12:30am daily, although this is common with standalone casinos. What can be said is the customer support itself is nothing short of world class. There is a genuine customer focus at this casino and I don't think I've ever spoken to any agents more polite, helpful and ultimately knowledgeable in all the years I have been playing casino games.
I contacted them recently with a query about return to player rates for some of their games, the response I got was fast (within 2 minutes), comprehensive and personal. I have a lot of time for Royal Panda for the fact they treat players as human beings not just numbers.
You can contact Royal Panda support by live chat, email, phone (including call back service) and post. Contact details are shown further down this page.
Self-Exclusion and Responsible Gambling
Royal Panda offer all the usual tools required by law through their UK licence, including self exclusion (any amount of time), deposit limits and advice and help services. You an also contact many independent advice services for responsible gambling such as Gam Care (http://www.gamcare.org.uk/).
This casino however goes far beyond its legal requirement with a huge array of other tools to help you play safely, these include time outs, session limits, loss limits and wagering limits.
Contact and Licence Information
UK Licence Number: 39221
- Name: Royal Panda Casino
- URL: www.royalpanda.com/
- Licenced Name: Royal Panda Limited
- Phone: +356 2778 0418
- Address: Level 2, Tagliaferro Business Centre, High Street c/w Gaiety Lane, Sliema, SLM 1551, Malta
- Twitter: @royalpandacom