32Red Casino Review
If you've been playing online casino for more than 5 minutes you will have heard of the 32Red brand. It is one of the oldest, most loved and respected casino sites in the world with an ethos to provide a great user experience from the day they launched in 2002. Boasting millions of happy customers and constantly striving to get even better you really can't go wrong when you play with 32Red whether you are an occasional player or high roller. Rated as the best Microgaming casino available the operator has won plenty of awards for best casino and best casino manager. 32Red are one of the most trusted online casinos available with exceptional customer service, a great sign up bonus and outstanding interfaces on both desktop and mobile.
- Professional and Honest casino
- Does The Good Things Right – Not as big as some other sites but what they do they do perfectly.
- Loved by Players and the Industry – Rave reviews say it all, huge loyal customer base.
Software and Games
It's all about Microgaming at 32Red. They run both an instant play and downloadable casino with around 600 games on offer. The download comes with over 300 slots, 75 table games, 60 versions of video poker and nearly 30 jackpots. The instant play is slightly less but still plenty providing 240 slots, 60 table games, 25 video poker games and up to 20 jackpots.
This is a Microgaming casino so they games are restricted to this platform but if you are going to pick one software platform to play with on the whole you would go Microgaming. 32Red have been going for well over 20 years and they know what the world of online casino wants. 32Red don't provide the biggest range of games through 20 providers but they instead focus on running one software package very well.
With 32Red it comes down to whether you want a great tried and tested system that works on every device in the world all of the time or you want the most modern slick look. There are more flashy casinos but I doubt they would offer the functionality, speed and reliability of 32Red and the Microgaming system.
The 32Red live casino is again not the highest level you could get in terms of the interface and video quality but in terms of the range, dealer ability and limits it is up there with the best. The live casino is housed in a separate section, its amazingly quick and fantastically easy to navigate. VIP tables also give the option for some higher stakes live casino than many other casinos.
This is one of those occasions where I really would recommend a download casino. The download package, termed the premium casino on the site, has been finely tuned over decades maintaining all of the very best features while dumping the stuff players simply don't want. You will find more attractive downloads out there but you won't find any that work any better than this. It never crashes, is amazingly quick and offers around 30% more games than you can get through the instant play casino.
Instant play is still a great option. The majority of the games can be played through the instant casino with one of the quickest and easiest to navigate interfaces on all devices. From accessing the instant play casino to playing a game can be less than 10 seconds. This package just like the download feature has been honed with a user focus giving players more of what we need rather than what they want to push on us. If you're looking for heavy graphics and flashing sidebars go somewhere else.
Of course 32Red are Microgaming only so for as much as they are a superb casino if you want to play other games you will need to go elsewhere. Saying that I always recommend having a few casino accounts to get the best out of each and with 32Red you should sign up to play all your Microgaming games.
Promotions and Loyalty
There is a common feature you notice with the casino companies that have been around a lot longer than the brand new casinos, they don't have loads and loads of offers. The reason for this is the older and wiser casinos know we don't want a million different promotions, rather we'd prefer a few good value offers that can be relied on for regular value. This is the 32Red model.
Deposit reload bonuses are pretty much always available in some form or other. Dish of the day for example gives you notifications at which point you can claim a deposit bonus. Other reliable offers include daily freerolls and some really fun prizes that actually make you want to play. On top of this 32Red have a very good loyalty points scheme, red ruby rewards.
Red Ruby Rewards
The loyalty points scheme is also VIP tiered at 32Red, basically the more you earn, the more you earn. Points are awarded differently depending on the game and promotion but at basic a point is awarded for every £10 played. Once you have earned 50 ruby rewards you are entered into the first tier, bronze:
- Bronze – 50 ruby points to enter and 25 each month to stay in. This gives you regular bonuses including 1,000 points on your birthday.
- Silver – 1,000 points to get into this tier with 500 points required each month to remain. Silver gives customers 10% extra reward points and 2,500 on your birthday.
- Gold – 5,000 entry and 2500 to stay. Now you're getting 20% points bonus, 3200 points on your birthday and personalised promotions.
- Platinum – 10,000 points are needed for Platinum with 5,000 a month to remain at this level. This gets you 50% extra points, 5,000 birthday points and ultimately consideration for Club Rouge, a superb VIP scheme that you can read about next.
Exchange 1,000 ruby points for 10 chips, effectively £10. There are higher tiers of prizes going up in 1,000 units, this includes real cash for club rouge members. Enhanced Ruby rewards can be earned all of the time with promotional days where double points are available. Customers are often rewarded with email bonuses, daily players could expect around one of these a month with bonuses from £10 to £250.
32Red Club Rouge VIP
Club Rouge is up there among the top three proper VIP casino packages and another great example of how 32Red appeal to all types of player. Club Rouge is an exclusive tier that is effectively beyond Platinum on the loyalty scheme but it gives so much more than Platinum. Players need to be invited to Club Rouge, basically spend a few months at Platinum and you're in.
Once you are in the club there is no particular minimum amount of points that you need to earn to stay in but your account is reviewed regularly. It is much easier to earn points at this level though as you will get a 200% ruby point bonus, so where you would have been earning 1 point you will now get 3. On your birthday you will now get 5,000 points, that you can exchange instantly for £50 cash, as a 200% matched bonus up to 500 chips. Club Rouge members can exchange points at any time for cash, standard members can only convert to free spins.
Club Rouge members can take advantage of much enhanced deposit bonuses, personal account managers and banking options and exclusive promos. Of course all schemes like this are designed to keep you playing in their casino but Club Rouge is certainly worth more than the vast majority of the others for regular high level players.
Interface and Features
32Red operate a less is more mentality and this is so refreshing when you play online casino regularly. The desktop site is simple, there is one menu bar for the major sections and one menu bar to navigate the games categories. The central panel displays highlighted offers and games but apart from that the rest is basically just games and isn't that the reason we are there in the first place? You can tell 32Red have resisted the temptation to pack all of the space with heavy graphic panels instead focusing on the user experience. It takes seconds to find a game and start playing, superb.
The download software, as we discussed above, follows the same theme, substance over style. The system is a little boring to look at in places but it works each and every time and that's what players want and need more than stylish features.
If you just look at the star ratings for the 32Red app over the various platforms you would probably come away with the conclusion that it's not much better than middle of the road. Personally I couldn't disagree more. The mobile app is very much like the desktop site in that it dispenses with all the unnecessary menus and graphics putting the games firmly in the center.
As with all the 32Red products there are more stylish apps out there but when you boil it down you can't do anything on them you can't do with the 32Red Casino app. The lack of heavy graphics means that this is a proper mobile app too, working well even on slower mobile connections. Games are appropriately sectioned, super quick to access and load and you can access all account features through the application.
The mobile app is not perfect by any means, for example there is no way to filter or search by game beyond the pre-designed menus and it constantly looks five years old, even when they update it. If this were just a review for the mobile app I would tell you there are better out there but as part of a complete online casino package, combined with desktop and download, this is a superb addition. Of course as with the entire 32 brand this the games are restricted to microgaming.
You will appreciate this app in particular when your stuck on a train and no one else can get their casino apps to load.
Banking and Payment Methods
Banking is straight forward at 32Red, the user focus continuing to shine through. They accept all major credit and debit cards, eWallets including PayPal, Neteller, EcoPayz and Skrill, pre-paid virual visa system Entropay as well as the prepaid PaySafeCard that can be loaded with physical cash. Good old bank transfer is also available.
Minimum deposits are £10 across the board. There are no stated maximum deposit limits but of course if making large deposits it helps to contact both 32Red and your bank in advance to ensure a smooth transition. No fees are charged using any payment methods.
All withdrawal limits are also set at £10 minimum with the exception of bank transfer that has a minimum of £100. There are no stated withdrawal maximums and no fees, again if withdrawing large amounts it helps to inform both the casino and your bank first.
For standard players there is a maximum payout limit of £120,000 in any given 24 hour period. This can be negotiated higher if you are towards the top of the VIP tiers and especially if you are a club rouge member. This rule does not apply to any progressive jackpot games thankfully.
About 32Red Casino
32Red are one of the longest running online casino sites still in the business. They were founded in 2000 by Edward Ware, a former Ladbrokes managing director, and launched in 2002. From the very outset the 32Red casino has set itself up with a user focused ethos, perhaps this was due to Ed's history with Ladbrokes, a great colossus of a bookmaker but also very corporate and faceless.
Have a look at any search engine for 32Red and you will find 99% of the comments and reviews are glowing. The company promote an honest and open environment, relying on trust between casino and customer, a rare commodity in the modern world.
Basing their entire product around one of the best software platforms available, Microgaming, the company have been able to steadily tailor and refine their product over the last 25 years. This has resulted in, what is today, one of the best online casinos to play with on all devices. As you will have gleaned from my review 32Red strive for function over frills giving customers a useful product without trying to constantly push offers and features onto customers that we don't want.
I know customers who have been playing with 32Red for literally decades. They will often tell me that they try other casinos that look more stylish or promise extra features but they ultimately always come back to playing with 32Red. The 32Red loyalty scheme is also one of the best and clearest for a reason, it is there to give you regular rewards for playing and not designed to trap you in the casino as some other scheme do.
The company are listed on the London Stock Exchange and are based in Gibraltar. Considering their long history and size 32Red actually employ only around 100 people, the business is run with more of a family than corporate ethos. If you are at all worried about security then this is one of the best casinos to call home. They have not compromised on securing customer information using 128 bit SSL encryption on all devices.
32Red have won more awards than you can shake a stick at. They have been recognised countless times by both players and the gaming industry as a whole, here are some of the highlights:
- Operator of the year – eGaming Review
- Top Rated Casino - eTruvian Consulting
- Best Customer Service & Top Online Casino - Gambling Online Magazine
The quality of an online casino's customer support is often a good benchmark of how much the company value your custom as a whole. At 32Red even the CEO, Ed Ware, has even been known to occasionally run the customer support phone lines, I doubt you would see any other casino bosses doing similar.
32Red staff are friendly, knowledgeable and ultimately operate a policy of using common sense rather than strict policy. This allows them to treat each customer as an individual and this is really refreshing in an industry like this. As an example a lot of customers end up losing free spins and bonuses because they time out and this has happened to me a few times with 32Red. On each occasion I have simply contacted the support team, explained that I have stupidly let my bonus slip and they have always reissued it without comment.
Customer services at 32Red can be reached 24/7 by email, instant chat as well as Freephone and local rate numbers. The help center is also really useful for once so check it out first it might answer your question. If you want to you can also contact them by post, you can find the address in the contact section below.
Self-Exclusion and Responsible Gambling
The 32Red attitude to responsible gambling is exceptional. To be honest the company had many of the features in place well before they became law anyway. You can read in detail about responsible gambling in our betting guide article. 32Red offer the following features:
- Self Exclusion – 6 to 60 Months
- Session Limits
- Activity Statements and Full History
- Time Out Setting With Auto Logout
- Take a Break – 24 hours to 6 weeks
- Deposit Limits
- Self Assessment
- Easy to Close Account on Request
For an independent source of advice check out Gam Care (http://www.gamcare.org.uk/).
Contact and Licence Information
UK Licence Number: 39430
32Red have held a UK licence for over 20 years and are registered with the UK Gambling Commission. Check out our article on licencing and law for more.
- Name: 32Red
- URL: www.32red.com/
- Licenced Name: 32Red Plc
- Phone: 0808 180 3232 (Freephone), 0203 544 6732 (National Rate), 0330 124 3232 (Local Rate - Best for Mobile)
- Customer Services Address: 32Red Plc., 741 Europort, Gibraltar
- Company Address: 942 Europort, 4th Floor, Building 9, Gibraltar
- Twitter: @32Red_Casino (and others)